The customer has the right to declare exchange of size or article after receiving the


1.Conditions of exchange

– The request for exchange of an article is submitted via e-mail within 14

working days, considered from the date of receiving the order.

– The request must contain: phone for contact, article (articles) number which the

customer wants to replace the goods with, the size, as well as the address where they

want the goods to be sent after the exchange.

– The goods must be in perfect trade quality, original packing, original labels, with the

original documents published by BULTRADE LTD, SLS – delivery note on bank

transfer or with cash receipt.

– The customer must pay all the costs attended with the exchange of the goods – forward

and return. The articles must be sent to address: 1407 Sofia, bul. Cherni Vrah 59B, SLS.

– In need of return of paid amounts to a person, who refuses the delivery, his three names

and bank account will be needed, to whom the amount paid will be returned.

2. Claims

The customer has the right to decline the receiving of the item, when it`s delivered,

according to (LPC) Law for the Protection of the Client.

The customer has the right within no more than 14 working days to return the received

goods if they are defective. The customer won`t be taxed for transport costs.

Deadline for refund paid by cash.

– According to the orders of LPC, BULTRADE LTD, restores the customer`s paid

amount within 14 days, considered from the date of purchase, as he claimed by letter (via

email: or by word (on phone: +359 888 406 280), his tree names and bank

account for the bank transfer.

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